How to Pay
Online
Make a one-off payment towards your account online using your debit card.24hr Payment Line
We also offer a 24hr automated payment line where you can make one-off payments over the phone, call us on 0141 375 0999.
Recurring Debit Card Payments
If you wish to set a continuous payment authority ("CPA") arrangement using your debit card, please contact us and one of our staff will be able to help
A CPA gives us the authority to regularly take payments from a Debit Card account and date you have specified. Many customers choose to pay by CPA as it means their payments are taken automatically.
To cancel a CPA please contact us by telephone before close of business on the day before the payment is due to be taken. You also have the right to cancel directly with your card issuer up to one working day before the payment is due.
Online Setup
Set up a direct debit arrangement online.Telephone Setup
To make setting up a Direct Debit as easy as possible, we can take your details over the phone, please call us.
More Information
A Direct Debit gives us the authority to regularly take payments from a bank account that you have specified, on a date you have specified. Many customers choose to pay by Direct Debit as it means they do not need to remember to make their payment(s).
Cancellation
To cancel a Direct Debit, you need to notify us at least five working days before the payment is due to be taken. Alternatively you can notify your bank directly, either in writing, via telephone or using your internet banking service, up to one working day before the payment is due.
Before you make a payment towards your account, you should make sure that it is affordable. Use our online income & expenditure form.
You should ensure that you have sufficient funds in your bank account on the date of your Direct Debit payment otherwise you may incur charges from your bank.
Payment
If you wish to pay via Online Banking then please use the following details, and remember to quote your BPO Reference number when making the payment.
| Creditor | Sort Code | Account Number |
|---|---|---|
| DWP / DFC / NHS | 83 - 21 - 08 | 15995865 |
| All Other Creditors | 83 - 21 - 08 | 00752966 |
If you are not sure which details to use, enter your BPO reference below, which will update the table above.
Information
This payment method gives you the control of when to make payments, and how much you pay. We are reliant upon you to maintain the agreement set and ensure that you make your payment and give enough time for the payment to reach BPO on or before the agreed due date. If you are unable to maintain your agreement due to a change in your financial situation you need to notify us at least one working day before the payment is due to be received and we will be able to discuss your options.
Standing Order, Bacs, Cheque, Postal Order, Bankers Draft
These payment methods give you the control of when to make payments, we are reliant upon you to maintain the agreement set and ensure that you make your payment
and give enough time for the payment to reach BPO on or before the agreed due date.
If you are unable to maintain your agreement due to a change in your financial situation you need to notify us at least one working day before the payment is due
to be received and we will be able to discuss your options.
Before you make a payment towards your account, you should make sure that it is affordable.
Use our online income & expenditure calculator.
Additional Support Agencies
If you are experiencing difficulty in making these repayments please see below for useful websites and contact details that provide free advice:
Citizens Advice Bureau
0300 330 1313
www.citizensadvice.org.ukStepChange
0800 138 111
www.stepchange.orgNational Debtline
0808 808 4000
nationaldebtline.org